Frequently Asked Questions:

 

Q: What are the available payment methods?
A: We accept EasyPaisa, JazzCash, and bank deposits for online payments.

Q: How long does delivery take?
A: Delivery within Pakistan usually takes 7-10 working days. For customized or out-of-stock items, delivery may take longer.

 Q: Do you offer international shipping?             

A: Currently, we only offer shipping within Pakistan.

Q: What is your exchange policy?                  

  We offer exchanges within 3 days of receiving the product for size or quality   issues. Please note, users are responsible for  exchange charges.

Q: Can I cancel my order after it’s been placed?
A: If you want to cancel please confirm the cancellation via WhatsApp or phone call. We’ll assist you accordingly.

Q: Do you offer refunds?
A: Refunds are not available. However, exchanges are possible for size or quality concerns.

Q: Are custom shoes returnable?
A: Custom shoes are non-returnable, but we do offer exchanges for size or quality issues.

Q: How do I measure my foot size?
A: Trace your foot on a piece of paper and measure the distance from the big toe to the heel in centimeters. Then, check out our size chart for the perfect fit.

Q: What if I receive a defective product?
A: If you have any quality problem, please notify us within 3 days of receiving the product for exchange.

Q: How do I initiate an exchange?
A: To exchange a product, customers must send the item via courier within 3 days of receiving it and share the slip image via WhatsApp